Warranty work will flow through without an estimate and is usually completed within 10 to 12 business days (not including transit time) after receipt. Turnaround time varies by time of year, but generally runs about 10 to 12 business days (not including transit time) after approval and payment of an estimate. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece. Repair work must be paid for by credit card. You may authorize Citizen to proceed with the repair by email or telephone. Chargeable repair work will not commence until we have received your approval. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model.
CITIZEN CALIBRE 2100 WR200 SERIAL
Be sure to keep a copy of your letter for your records, and note the case and serial numbers.
Please complete our online Repair Submission Form detailing the repairs you would like performed as well as a daytime telephone number, email address, and your return address. Please note that all shipping containers and packing materials are discarded upon receipt, so please do not include anything you wish to be returned. Be sure to package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. SERVICE REQUESTSįor service evaluations and repairs within the United States, please send your watch via insured carrier to our Torrance, CA facility.
CITIZEN CALIBRE 2100 WR200 ZIP
You will need to enter your service order number (which begins with the letters "SO") and your zip code. If your timepiece is currently with our Torrance service facility for evaluation or repair, click HERE to view the current status. To see available replacement parts and straps for your Citizen timepiece and initiate an order, use our new self-service portal below.
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